Have Questions About Floors, Countertops and Other Surface Restoration Jobs?

I have been told that stone flooring is called non-resilient. What is the difference between resilient and non-resilient flooring?

Thu, Jan 20, 2022 0 0 615 0/5 (0 Vote)

Resilient flooring or tile is material that will return to its original shape after it has been compressed or stepped on. Examples of resilient floors are vinyl, rubber, cork, asbestos and linoleum.Stone, quarry tile, terrazzo, ceramic, and concrete... Read More

What causes spots and ring shaped marks on marble?

Fri, Mar 19, 2021 marble, etch, polish, hone, anti-etch 0 0 323 0/5 (0 Vote)

Q. I have a marble table top with a problem, and I need to get some advice on what may have caused it. There are lots of spots plus a few ring shaped marks. The marks cannot be cleaned off. The table was delivered in pristine condition. Is it... Read More

Where can I find information about caring for my stone?

Sun, Jul 6, 2008 marble care, travertine care, granite care, how to clean marble, how to clean travertine, how to clean granite 0 0 388 1/5 (4 Votes)

Q. Where can I find information about caring for my stone? A. You can always count on SurpHaces.com to be a source for information on caring for your marble, travertine, granite, onyx, limestone and other natural stone. You may also want to download... Read More

Recurring Stains on Stone

Fri, Jan 21, 2022 natural stone stains, recurring stains 0 0 685 0/5 (0 Vote)

Once a stain is removed, it may come back, depending on how deep the stain is or what caused the stain in the first place. If the stain is coming from behind the stone, chances are it may come back. If this is the case and the stain reappears I would... Read More

We live in San Francisco and are refurbishing our town house. We would like to use marble on our kitchen floor, but are concerned it may crack during an earthquake. Is there any way to install it that would minimize the cracking?

Fri, Jan 21, 2022 0 0 620 0/5 (0 Vote)

There are several fracture membranes that can be installed to help minimize cracking. These membranes are rubber or plastic-based and are designed to absorb some shock. However, you will not totally eliminate cracking if the tremor is severe.... Read More

The green marble floor in our bathroom is acquiring a specked white appearance that won’t clean off. What can I use to clean it?

Fri, Jan 21, 2022 0 0 607 0/5 (0 Vote)

First, you need to determine whether or not the white specks you describe are on the surface of the marble. If you can’t clean them off, chances are they lie below the surface of the marble. If this is the case, it is possible that there are... Read More

How do I remove oil spots from my Mexican tile floor? Grease splattering from the stove is causing staining all over the floor.

Fri, Jan 21, 2022 0 0 647 0/5 (0 Vote)

Mexican tile is a clay terra cotta-type product, and is very absorbent. In order to remove the oil a poultice is necessary. Refer to “Stain Removal Guide for Stone” and carry out the procedure it describes. If the stain is not removed after four... Read More

My customer has mentioned that when she walks across her marble floor wearing heels, whe can hear a hollow sound under several tiles and wants to know if this is normal, or should she be concerned?

Thu, Jan 20, 2022 0 0 737 0/5 (0 Vote)

You should have a professional installer check the installation for soundness. It may have not been installed properly. The hollow sounding tiles is an indication that areas under the tile are not in contact with the setting bed. These hollow areas... Read More

I have a customer with a black granite kitchen counter top. The top is getting glass rings and appears to be fading and loosing its color. What is happening?

Thu, Jan 20, 2022 0 0 612 0/5 (0 Vote)

This is common problem with a lot of black granite tops that have been fabricated in India. The tops are doctored by using wax, linseed oil etc. As the counter is cleaned the waxes and oils are being removed. The only solution is to polish the top.... Read More

I am having trouble coloring a polyester with black color. It seems that if I add too much color the polyester gets gummy and difficult to mix. I am trying to mix a deep black to match a repair in a black absolute granite, any suggestions?

Thu, Jan 20, 2022 0 0 583 0/5 (0 Vote)

If you mix too much color with polyesters they will get gummy. I would suggest purchasing a black polyester. These are available from your stone chemical supplier. You may also want to try using an artists oil color called “Lamp Black”. This is... Read More

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